Chen
8 months ago

Ubeeguide:  Addison Lee 


In this guide, we'll go through all the cool information about our Addison Lee partnership and why we chose to partner with them.

You can now book your Addison Lee Taxi through our app today and enjoy the same high-quality Taxi service with the additional support of our Customer Services team.

Still Cheaper Than a Taxi

With the rush to supply affordable journey’s around the city, we are no different. Alongside Addison Lee, our aim is to give our customers a premium, reliable experience at a competitive price - minus the headache.

Drivers That Know The City

Whilst looking into various partnerships we listened to the people, one of the frustrations raised when using some of the popular services included being driven by someone who does not know the city and the time lost and anxiety caused because of this.

Get around the city with experienced drivers that know London.

As per Addison Lee terms:

All drivers must apply for a PCO license through TFL. They must also complete a medical, CRB check and a topographical test.

All drivers have a thorough induction when starting with Addison Lee. This covers policies, procedures, best practice methods, brand adherence and technical equipment training, Inclusion and cycle awareness. We also offer the bespoke in-house Diploma qualification to all drivers who have been with Addison Lee four weeks or more. Where necessary we support the drivers with intervention training for customer service, best practice, working efficiently, and driving styles. All VIP drivers should have now completed the Platinum Diploma which is a RoSPA accredited National Chauffeur certificate.

Great style & comfort

All Addison Lee cars are no older than 3 years old and come with free wifi and in car charging facilities. Vehicles range from 

Fixed Fare always*

We do not operate with surge pricing. The price of a journey will be confirmed at the time of the booking, excluding any additional charges.

*any changes additional drop offs or late fee’s may be charged separately.

High availability

Addison Lee proudly states they have an average waiting time of 5mins for all London pickups. We extend that privilege to all user booking through our platform.

Competitive pricing

How are your prices calculated?

Fixed Postcode to Postcode pricing is used. This fixed price is derived using a multi-route distance calculation based on the central location of each postcode.

Customer Services team that know the service.

Off-peak fares explained

As explained by Addison Lee:

What are your off-peak/peak hours and what are the differences in rates at these times?

Off-peak rates apply to below time periods.

Daytime Discounts

9am-5pm Monday – Friday

Happy Hour

7pm-9pm Monday – Thursday

Weekend Discounts

7pm-11pm on Friday

3am11pm on Saturday

3am11pm on Sunday

Earlybird Discounts

3am5am Monday – Friday

You can save an average of 30% on cash and card journeys during off-peak periods.

What is your cancellation policy?

As per Addison Lee terms

If your driver has been on the way to you for less than 5 minutes when you cancel the booking, we won’t charge you a cancellation fee. If your driver has been on the way to you for over 5 minutes when you cancel the booking, we will charge you a cancellation fee of £10 (this is our standard car cancellation fee which applies to central London postcodes. For a full breakdown of our cancellation charges visit our terms and conditions.

What is your waiting time policy for passenger cars?

As per Addison Lee terms

Our drivers will wait for you free of charge for 5 minutes. For on-demand bookings, your five minutes starts from the time the vehicle arrives. For pre-bookings, it starts from the booked time. Once you’re into your 6th minute, we’ll charge you for one minute and then in one-minute increments thereafter. Waiting time is charged at £0.50 per minute for standard car services.

Additional FAQs can be found via the Addison Lee website 

https://www.addisonlee.com/support/faqs/

Now that you are ready to take you first ride with us, ensure your payment details match your profile to avoid any unwanted cancellations.


If you require any further assistance, feel free to contact our Customer Services team via telephone or email.